Anybody Else Have Trouble Purchasing Body AI

This topic has 5 replies, 4 voices, and was last updated 5 years, 2 months ago by Tremaipe.

Viewing 6 posts - 1 through 6 (of 6 total)

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April 16, 2019 at 9:35 pm #503445

Sean Vill
Participant

Thought I was all registered etc. but email address kept getting rejected?

coup

April 16, 2019 at 9:51 pm #503446

Alicia M. Dayton
Participant

Yes, I can’t purchase because it says,

“Transaction problem:
Your credit card has been declined. Make sure the billing address matches the location that the credit card statement is mailed. Please verify the information and try again”.

I have tried all 8 of my credit cards and I know that I have my address correct. Not sure what the problem is??

Is there anyway to email support???

Alicia

April 16, 2019 at 9:57 pm #503447

Sean Vill
Participant

I sent a request on the Body IO Support desk.

April 17, 2019 at 12:01 am #503448

Sean Vill
Participant

Ironically enough, I tried on my phone and it worked!

Thank you Kiefer and the Body.IO Team!

April 17, 2019 at 1:52 pm #503449

Newfiedan
Participant

Mine was not working yesterday but did work today, it was always showing incorrect address information on my credit card despite it being correct. Had no issues today at all though, worked like a charm.

September 13, 2019 at 12:29 pm #503475

Tremaipe
Participant

interesting too
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